FAQs

Q. Are you able to visit every potential client?

A.Yes


 

Q. How long does it take from initial instruction for a regular arrangement to be set up?

A. We endeavour as much as possible to ensure that arrangements are set up as quickly as possible, however if you are able to give a little notice of when you require an arrangement to start it is helpful.


 

Q. Will I be able to specify a set day and time?

A. Yes,.Once agreed you will then have the same Assistant-  day and time every visit.

We do however emphasise that we aim to be lexible and arrangements to suit the client are our top priority at all times.


 

Q. Are you fully insured?

A. Yes, we have all the necessary insurance!


 

Q. Do you send the same member of staff every time?

A. One member of staff will be allocated to you at all times except of course in cases of holidays or sickness or the member of staff leaves.


 

Q. How do I pay?

A. Invoices are sent after four visits, or at the end of each month. It is also possible to pay weekly if agreed by us. We accept cash and cheque.


 

Q. How are staff recruited and how will I know that they are honest and reliable?

A. Initially an interview is held over the telephone or an application form sent out to applicants. If at this stage the applicant is potentially suitable, they are invited to attend a more extensive interview where references will be requested. The references are then taken up and if they prove to be satisfactory that person will be employed on a 3 month trial basis.

All workers are required to submit a disclosure Scotland prior to recruitment which will then be updated annually.


 

Q. What would happen if I was not happy with the member of staff I was sent?

A. If you are neither satisfied or comfortable with your allocated member of staff, we can arrange for you to have somebody different.


 

Q. How much notice is required for a cancellation?

A. 24 hours notice is required.


 

Q. If I was absent from my property while a member of staff is present and somebody comes to the door, what measures do you have in place for my security?

A. Silver Age staff do not allow anybody access to your property unless they have been specifically advised by yourselves or the office. Unless authorisation is received from you, the caller will be refused access but will not be told that you are absent from the property merely that you have popped out.


 

Q. How can you guarantee the standard of your work is always high?

A. Honestly, we can’t!

However we can with your help assure you that any complaints are taken very seriously. A great deal of effort is put into ensuring clients receive the best possible service there is and our reputation is totally dependant on what clients say. Therefore, if you consider the service you receive deteriorates contact us immediately so we can rectify the problem.